Take a look below at a few of the questions other Carrier customers often have about their Air Conditioning or Heating systems –you may find your answer right here.
Where can I get parts for my Carrier equipment?
Your expert Carrier dealer is the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.
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Why can't I find the correct size furnace filter at my local home improvement store?
The filter shipped with your Carrier unit is made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement Carrier filters can only be purchased through a Carrier Dealer like us. However, keep in mind that Carrier filters are reusable, and can be washed by hand in cold water.
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I need help troubleshooting a problem with my equipment.
Tri-County dealer is your troubleshooting expert, and is glad to help you. In addition, Carrier also provides a network of troubleshooting technicians at Carrier Distribution centers across the country. Should your we encounter a situation that requires additional factory help, we'll contact our Carrier Service Manager for assistance.
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Where can I find literature about my Carrier products, such as owners manuals, installation guides and product specifications?
Carrier's thorough Service and Support section has complete information with downloadable Consumer Brochures and owners manuals. Tri-County is your source for installation and product specifications.
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Which Carrier equipment will best fit my home?
There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Tri-County can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family's needs.
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What does my warranty cover?
Under the standard factory warranty, Carrier covers parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, we will also be able to provide you with the information.
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How much will a new system cost?
Please contact us for a complimentary quote quote.
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Why is the SEER rating on the Energy Guide different than what my dealer quoted?
Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the indoor unit. The SEER rating of a system is derived based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner), as well as the indoor equipment (evaporator coil and furnace, or air handler), play a vital role in the rating. Please contact us for more information.
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How can I talk to a factory engineer regarding a problem I am having with my Carrier equipment?
Simply contact us, your expert engineering and technical resource.
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What is the life expectancy of my unit?
Dependable Carrier products are among the longest lasting heating and cooling products available. For your specific equipment, there are many variables that affect life expectancy, and of course, the regularity of routine maintenance. Contact us for insight into the remaining lifespan of your system.
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I am an Architect and need application/specification information so that I can specify Carrier products... where do I obtain this information?
We can provide you with the needed specifications, and can also set you up to access the Carrier HVACpartners web site so that you can access the information yourself. If you are seeking specifications on older equipment, so as to specify something similar, it will be helpful if you have the model and serial number available.
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